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I can tell you, this is a task that takes hours to do, often taking the store's closing crew two to three hours to accomplish. . As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. The ideal candidate will have in-depth knowledge of Apple products and software, as well as excellent customer service skills. click here to select a store and view pay information. Learn more about the E-Verify program (Opens in a new window) . After you become an Apple Certified Trainer, you may deliver courses at Apple Authorized Training Center for Education locations. Apple training delivers everything you need to learn about the technologyonline and on your time. Nokia Technical Manager Salaries in Dusseldorf, Germany Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Therefore, we are committed to treating all applicants fairly and equally. It does not store any personal data. Average salary for Nokia Technical Manager in Dusseldorf, Germany: [salary]. Melissa is learning about more than technology. Salary information comes from 1,004 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Apple Specialist (Current Employee) - Boca Raton, FL - July 30, 2022. The next 10 days were essentially "Apple boot camp." The entire store team benefits from your commitment to providing the best care for customers. To view your favorites, sign in with your Apple ID. After diagnosing the device, technical specialists explain the repair options that meet the customer's needs and offer advice on the best course of action. Demonstrate and validate your expertise, whether you're an app developer or IT professional. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Subscribe to our mailing list and well send you a 10% off code to use when you contact our team to book any Apple training course for a limited time only! You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. To become Apple certified, you have to jump through some hoopsspecifically, you must successfully complete Apple's Macintosh Service Certification Exam and the Mac OS X 10.8 Lion . Apple is an equal opportunity employer that is committed to inclusion and diversity. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. That's according to suppliers involved in Apple's iPhone supply chain. $17-$45/hr Apple Tech Specialist Jobs (NOW HIRING) - ZipRecruiter Apple introduces new professional training to support growing IT workforce New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers Apple today launched updated professional training and certifications for IT support and management. To ensure quality, consistency, and accessibility, Apple Authorized Training Centers for Education require that an Apple Certified Trainer deliver the classes. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. You reassure customers when delivering product diagnoses and potential solutions. The latest news and updates, direct from Apple. Under a partnered program of KellyConnect for Apple. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. This cookie is used by the map which helps visitors to identify and reach the facility. Salary: Technical Training Specialist in Strathroy (Canada) 2023 Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple Inc. All rights reserved. I spoke with a manager who asked when I'd be available for an interview, and we picked a time. Choose your path About AppleCare service certifications The AppleCare Hardware Certification program is a comprehensive hardware certification program for technicians who want to become proficient in repairing Apple hardware. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. At first I didn't understand why she was so upset about an easily replaceable phone. You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. That followingSaturday,bright and early, I headed over to the event, which was incredibly crowded. All our courses are practical, hands-on, and led by trusted Apple experts. My job in the Apple retail store was to provide the customer with an informative and memorable purchasing experience. Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple Employee Reviews for Technical Specialist Review this company Job Title Technical Specialist 9 reviews Location Australia 9 reviews Ratings by category 3.8 Work-Life Balance 4.1 Pay & Benefits 3.7 Job Security & Advancement 3.7 Management 4.1 Culture Sort by Helpfulness Rating Date Language Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. They can also help businesses to develop and implement best practices for protecting their data. The Training Specialist works collaboratively with leadership and human resources leader to dev Training . Attention to detail can also help technicians troubleshoot problems and identify the source of issues. You maintain composure and customer focus while troubleshooting and solving issues. Of course, every employee's experience is different but we recently spoke with former Apple "specialist"AlbertAdolphusto find out what it wasreally like for him: Time at Apple: I worked for Apple in a Connecticutstore from October 2010 through May 2012. Learn more (Opens in a new window) . United States Department of Labor. Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apple's walls, to know that management is always working on creating a better customer experience. Your base pay will depend on your skills, qualifications, experience, and location. I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apple's achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. Flexible hours, amazing people and union team, as well as a feasible work-life balance that . The redesigned training has moved to an online, self-paced format. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. We deliver a full range of Apple courses, including support and repair training for Apple devices. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management. Technical Expert Apple Store Interview | Questions Asked | Apple Retail Working as a Technical Specialist at Apple: 325 Reviews - Indeed An entry-level Technical Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of 325,000 based on 5 salaries.. Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. Both full-time and part-time jobs are available. The new courses are sequential and build on a user's skills as they progress, with new certification exams available to demonstrate competence at each level with corresponding digital badges. Retail Tech Support - Careers at Apple - Apple (UK) Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . Finding the right course should be simple and intuitive. By becoming an Apple technical specialist, you can set yourself apart from the competition and find success in this growing field. The cookie is used to store the user consent for the cookies in the category "Performance". I will never forget them. Apple Inc. All rights reserved. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. Copyright Surname must be different to the First Name. Apple courses and certifications | Influential Training Based on 1 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City, VA. MacRumors attracts a broad audience of both consumers and professionals interested in the latest technologies and products. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. Apple's upcoming iPhone 15 Pro models may spark a "replacement demand" among owners of older iPhones, due to the significant improvements enabled by the A17 processor, Apple's first iPhone chip based on TSMC's first-generation 3-nanometer process. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. When youre authorized or certified in your area of business or expertise, you also represent Apple. At Apple, the learning never ends, and team members continually support each other. 2023 MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. I agree to the Privacy Policy & Terms and Conditions. I worked for Apple in a Connecticutstore from October 2010 through May 2012. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. Our training team can help you book training for your organisation or for a third party. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. Apple is beyond advanced regarding employee benefits, interaction, and advancement between annually increased pay and job involvement. Related: 17 Apple Technical Specialist Interview Questions and Answers. Your day in the Apple Store is filled with a range of focused support and service tasks. United States Department of Labor. (iOS 16.4 Beta 2), New iPhone 15 Leaks & Rumors (New Design, Colors, Features & More), AirPods, HomePod, and Apple Music in 2023 ft. @DavidLewisTech, Privacy / DMCA contact / Affiliate and FTC Disclosure. And after you've passed an exam, display your verified digital badge on any professional networking site. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . Ability to work independently: Independent work is a necessary skill for technicians to have. Each exam costs $149, with vouchers available from the Mac Admins Foundation for applicants in financial need. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, 17 Apple Technical Specialist Interview Questions and Answers, Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification.