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To find out more about the Community check out our Getting Started guide. This article has been viewed 98,155 times. We want to help you get the best out of your life with Virgin Media and our customers can manage all their accounts - for broadband, TV, home phone and mobile - all in one place wherever and whenever you like. Contacting Virgin Media. Select Email folders and choose file saving options in the list. How do I manage my Broadband, TV and Phone services? on All lines are open from 8AM to midnight every day of the week and if you call out-of . That way I have definitive proof that the company has received my complaint and when they received it. . If you are an existing Virgin Media customer looking for help and advice with your service, or if you want to upgrade your existing package, you can call Virgin Media's customer service number on 0345 454 1111 or 150 from a Virgin Media phone line. The Virgin Media customer service phone number shown below is the single point of contact for all queries, including technical support and complaints. Contact Us | Virgin From here, a Virgin Media representative will be more than happy to put you through to the correct department. To contact Virgin Media, call 03454541111 for all broadband, TV, landline, and account questions, or call 03456000789 for all mobile inquiries. If that doesn't work you can also call by calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. This is detailed within the Terms &Conditions (specifically section D, paragraph 6), which reads "If this agreement ends, your right to use that email address will also end and you will no longer be able to use the email address, so please make sure you have an alternative email address and let your contacts know of the change, as we cannot do this for you.". Unfortunately, that all assumes you know the existing password however you could try that route if you have an idea of what the existing password is. Virgin Media have recently changed the way you reset the password for a secondary email account. To find out more about the Community check out our Getting Started guide, 10-09-2022 It would be good to know what kind of issues you are experiencing, and if they are on multiple or singular devices, via WIFI or a wired connection. 09:44. At the very least, I would strongly recommend you to post the letter at a Post Office and ask them to give you a proof of posting receipt. Fancy a chat? Selectra is currently closed. 18:04. many thanks for all the help. Cancelled but sent pre contact email? - Virgin Media Community 11:36, I have to give my credit card details which I am nervous about, on Virgin Media head office uk contact number and email support We will continue to provide support for already existing email accounts, which will remain open. 150 - if you're calling from a Virgin Media mobile or mobile. 01-05-2022 Can you show us where you're asked for these. Contact Virgin Media | Fastest, No Wait Time - GetHuman It is0345 600 0789 for mobile customers. We use cookies to make wikiHow great. - View your recent mobile usage . Hey @DCas, thanks for reaching out to us.Sorry to hear you're having issues with the Virgin Media account and email linking.You may wish to use Outlook / iCloud email addresses and with those you will be able to link it to your Virgin Media account.As a rule of thumb, majority of email domains are compatible, as Graham mentioned earlier, it's just Gmail that has an issue sometimes.Let us know how if you need any more help.Kind regards. If the form does not allow you to complete the process, then yes, a letter is the only way. Above information is just basic enquiry phone numbers and contact information but, If you want any particular . If you need to contact Virgin Media for any reason, there are a couple of methods you can use to reach the provider such as:. Yep, that's a scammer, and hanging up was the right thing to do. 56 minutes ago. In this guide, we have assembled the simplest Virgin Media contact numbers and details for both household and business customers to help you get to where you need to be. Obviously someone who is not a VM customer could have a genuine reason for making a complaint, as in your case. Unfortunately, that all assumes you know the existing password however you could try that route if you have an idea of what the existing password is. If you still wish to visit a store, use the handy Virgin Media store locator service on their website to find stores near you, their address, opening hours and contact number. How do customers contact Virgin Media? online chat not working Hi @Crashedagain. Virgin Media Secures 100% Renewable Energy Supply with Naturgy Ireland If this ever happens to you again we have information on how to deal with fraudulent calls here. Are there any in particular that are more compatible with VM webmail given that dont allow me to add a new VM email address. Give them a call on 150 / 0345 454 1111 for them to discuss this with you. While high street stores are largely focused on the sales of devices and services, the staff working there are also able to provide limited advice on a wide range of subjects. Rocketreach finds email, phone & social media for 450M+ professionals. It takes me to a box with two bars, your email address and the second bar is your password. I have tried on two home computers, my work computer and three different mobile devices. Hi folks. on Aaron has been with Selectra for over 3 years. Virgin Media customer service numbers. a secondary account defaults to the information for the primary account unless that has been changed in the secondary . I can certainly appreciate your frustration with that. This may make getting contacting them faster and more efficient in the future. on Sign in to My Virgin Media Once your VM broadband account is closed you should get 90 days use of the email address before it is closed down. Virgin Media makes it easy for both new customers and existing customers to get in touch, with special phone numbers depending on why you need to make contact. Cable.co.uk's broadband postcode checker will find you the best deals, providers and speeds where you live. Contact Virgin Media by phone, web chat, call-back form, email or social media. on . Early disconnection fees vary and are based on the type of services taken out, their value, and the remaining period of the contract. 15:38. Broadband, TV and phone customers should then press 1, mobile customers should press 2. Contact Virgin Media: If you've tried the above steps and you're still experiencing Virgin Media cutting out, contact Virgin Media for further assistance. Or 0345 454 1111 from any other phone. When you're in a bundle, changing any service within that bundle can cause you to lose any bundle discounts so due to this, you'd need to speak to the team. unfortunately it just gives me the option to delete (shown Below), rather than change like it used to.do . 28-01-2022 I've harnessed my storytelling ability to pivot for a variety of digital and print brands including: Crate . https://my.virginmedia.com/my-cases/make-a-complaint, https://www.virginmedia.com/help/contact-us/complaints/broadband-tv-phone-contact. It's packed with tips, hints and helpful answers about our products and services. I can confirm the number you were called from is not us. Virgin Media corporate head office | headquarters | Phone Unfortunately we cannot remember her email password. 1. Contact Virgin Media: Phone, Email & Live Chat - Selectra Contact Virgin Media Broadband - Phone, Live Chat & Cancellations 10:02 On Twitter you can find Virgin Media @virginmedia or @virginhelp and post a message where you are likely to get a fairly rapid response. I will pop you a PM across now, please keep an eye out for the purple envelope in the top right . Better broadband and TV for less. Alternatively, if you have a UK Virgin Media phone, you can just dial 150 between 8 AM and 10 PM to talk to a representative. 10:10, I am aware they have a web form but when I log in as my account is no longer active the web form and web chat just come up with an error.. Virgin Media contact forms cover the following categories: One final option for the more traditional customer is to send Virgin Media's Customer Care department a letter. Cara Durbin email address & phone number | Virgin Media O2 Business I could go to Google but would rather keep them all in the one place. What is the phone number for Virgin Media? The Virgin Media community has over half a million members. Did you ever get this sorted? Thank you for reaching out to us here, welcome to the community. 29-01-2022 10-07-2022 Contact Virgin Media - 0843 515 8680 Step 3: Plug in your NOW Broadband Hub on the go-live date. In case you didn't realize there was an alternative, the best phone number for Virgin Media customer support is 0845 4541111. 0345 454 1111 - if you're calling from any other phone. I want to upgrade the fibre speed and my current contract is due to expire, so it's actually extra business, but I'm now considering moving supplier. They are free if you are on the Gig1 . While calling tends to be the most efficient and effective means of getting in touch with a company, nobody enjoys being held in a call queue or enduring the dreaded hold music. It's packed with tips, hints and helpful answers about our products and services. Sorry to hear of your concerns that we have removed the ability to add additional emails mailboxes. Business Development Executive @ Virgin Media O2 Business. So essentially I would need to set up a gmail account then I could add that To the VM webmail? This may indicate that it is being upgraded, or that the service has been temporarily suspended. It's free and takes less than a minute to check and compare. Ask the community. Got a question about our services or need a troubleshooting tip? Early cancellations will be subject to an, Provide your 30 days notice by calling Virgin Media on, Return any equipment to Virgin Media by contacting their collector on, A customer service representative will aim to, Virgin Media Contact Address for Complaints. If you're not using your own device, read our help on private browsing before you sign in. This complaint form is for Virgin Media Ireland Customers only. 09:04. Only Virgin Media Ireland provides online forms for contact. I just want a broadband upgrade also. Once you're on the contact page, select a relevant topic and enter your account details to live chat with a representative. Necessary to provide basic functions of the website such as page navigation. Once this is fixed you should be able to achieve what you want via a change of the default spam settings and setting up your own filter. 25-08-2022 You can contact Virgin Media customer services on Twitter @virginhelp. Sunday: 8am to 6pm. You will be greeted by the virtual assistant 'Terri' and asked to narrow down the area of your enquiry before being handed over to a live agent (I.E. Unfortunately he phone lines and other contact methods are extremely busy at present.. Note that 0345 numbers, although not free, are usually included in landline call packages. The security information for a secondary account defaults to the information for the primary account unless that has been changed in the secondary email account's "My Virgin Media" account. To contact the Virgin Media customer service team for the Virgin Media Broadband, Virgin Media TV and Virgin Media Phone customers you need to text 07533 051 809 for free and they operate between Monday to Friday 7am - 11pm, Saturday to Sunday 8am - 8pm. I have escalated your post to the Forum Team so one of them should contact you via this thread, probably tomorrow. You can leave your phone number and get a free callback. When outlining your issue, be sure to include what the problem is, how long it has been going on for, and what the circumstances were surrounding it's onset. on By using our site, you agree to our. Virgin Media offers area codes in the following areas: London, West Midlands, East Midlands, Yorkshire, Manchester, Liverpool, Leeds, Sheffield, Bristol, and Cardiff. Skilled in Forward and Reverse Logistics, People Management, Telecommunications Systems, Customer Experience with case management, and Troubleshooting. I have tried resetting her password online but it does not like to do it as its not the main account, I put in her email & put in my DOB & Security answer. Yes, it is a toll-free number for both mobile and landline numbers in Ireland. Currently leading all aspects of fundraising - Corporate, Community, Events, Individual, Marketing, Social Media and Strategy - Mentoring and supporting the fundraising teams at BUMBLEance.<br><br>A creative person with passion for social inequities.