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To understand this scam, you must first understand how the Instacart app works for Shoppers. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Scammers will call Shoppers, posing as Instacart employees. Require the customer to return item(s) to the retailer in order to get a refund or credit. It doesnt seem there are any repercussions for these shoppers. I made an order on December 31, which is NY Eve. My experiences with shoppers had been almost entirely positive until about 6 months ago when they hired loads of new shoppers. The expiration date has not passed and the package was sealed, so my shopper wouldn't have had any way of knowing it was bad. In my case I'm retired and cannot live on social security. One item was cinnamon cake slices and I have no idea how they woulda been damaged and the other was ice cream which I grabbed at the very end to insure it didn't melt while shopping . So I had a grocery order, and the shopper did absolutely nothing wrong. Company transparency and an explanation as to why my credit card information was used to fraudulently enroll me in a service I never requested. That is OUTRAGEOUS. hair-healthy HyperAIR Technology that shapes your hair into a gentle wave by drying in placeno tugging or heat damage. Instacart took the $149.14 out of my account on December 13th and,14. Instacart also promises its customers that theyll deliver all of the items ordered. I have reached out to customer support and have received a refund, makes me wonder why they did it no questions asked. But if it keeps happening and people keep reporting them, s pattern emerges, Thanks! So far this month Ive had over $300 taken out of my checking account and am patiently waiting for a refund! USA, Alternative: Cancel an Instacart Order Before Its Delivered. Requesting an Instacart refund via your web browser is fairly similar to requesting one on the app. In recent months Instacart service has declined and in about 30% of my orders, I have received a one or more missing, significantly underweight, wrong items, or given replacement items at 2-3 times the cost of the ordered item. cracks me up. Instacart states on their website that you have to request your refund within 7 days of delivery. You can reach them through their app, phone number, or email, but its generally easiest to get in touch through the app. Instacart Help Center - Receipts and charges - Publix . Winterlover35 2 yr. ago. No other store includes this charge. You can rate your shopper and then go about asking for your refund. The screenshot showed that the shopper sent Jas two pictures of the dip section of the grocery . Wrong, damaged, and missing items are some common issues that some customers report. Instacart: Grocery delivery on the App Store The hardest and most uncommon item to find," another added. Luckily, you can request refunds from both the Instacart app and the desktop webpage. Your speed isn't a factor for batch opportunities, and you won't be punished for slower speed, but keeping . I could not see any of the process in the grocery shopping and thought it was Harris Teeter new app and online service. Did you receive a delivery youre not completely satisfied with? United States-issued driver's license with photo. I had a customer report her ENTIRE Target order as damaged, including peanut butter and a double camp chair. Submit a complaint and get your issue resolved. As you can see in this example, there's a $3 Peak Boost on the order, making the batch more enticing overall. His insights are regularly quoted by publications such as Forbes, Vice, CNBC, and more. I hear what you're saying, I'm not saying I couldn't have made a mistake, I just felt like I did inspect the produce well and that it looked good. . Plus, they cancelled my ENTIRE ORDER! Support doesn't care even though I have proof it wasn't damaged. Yes. Certain order types (e.g. I had to pay overdraft fees plus come up with the extra money to put back back in my account to recover my bills. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Select Submit. It didn't work, so I requested a password reset. Maybe I'm missing something . You can speak with an agent within two minutes or schedule a callback at a time thats convenient for you. Place an order through the Instacart platform for which the 100% satisfaction guarantee text appears on the checkout screen; and, Report one of the order issues identified below within one week of delivery. I shall report then and hope she doesn't leave a review . Get Vero Coffee & Gelato Eli's Strawberry Cheesecake Gelato delivered to you in as fast as 1 hour via Instacart or choose curbside or in-store pickup. No thank you, I'll wake up 30 mins early for work tomorrow and pick it up myself. Begin typing to search, use up and down keys to navigate, enter to select. What I think happened is that somehow the brand new shoppers got priority on better paying batches or something because boy did it go downhill quickly. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. 5. Click that and fill in the correct information to get the refund ball rolling. Unlike some online platforms, Instacart isnt riddled with scams. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Browse the most lucrative promotions we offer. To report a problem with your order on the app. Just so many things wrong with IC and it really does start with corporate at the top. "Russell is an intelligent, compassionate, driven person that I hope I get to work with again. It makes me hesitant to use them anymore, yet have been using them for a few years without any problems. Select a credit to your Instacart account or tap Help Center to contact Care. Ridester 2022 | ALL RIGHTS RESERVED. In some areas, you can even get alcohol. Instacart Help Center - Problem with your order Strangely, the order was complete with no issue so I thought. Click Report a problem on the relevant order. Instacart delivers alcohol for select retailers and markets. You can then report the problem through Instacart customer support. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Contactless delivery and your first delivery or pickup order is free! Reddit and its partners use cookies and similar technologies to provide you with a better experience. While Shoppers typically dont have to pay for damaged items, bad reviews can affect which orders they see. I will never order again from Instacart. I entered her EBT information and selected the option to use ebt/snap as the payment method. These 5 trends will dominate fast food in 2016 - Business Insider I reported as fraud, but it remains present on the order issues page. I spoke with support who told me that they know the customer lies, but wont remove the remark nor the rating. Instacart Help Center - Safety incident reporting Until last week whereby they have refused to refund . You can call them at 1-888-246-7822 or use the Contact Us option found within the Help Center to start a live chat. She was skeptical about using the service as it connected her debit card and she is on a limited income. The good shoppers are now stuck with the crappy fraudy customers while the revolving door of new hires continues to turn. You can check availability in your area with the Instacart app or website. However, there is a small line of credit in case the Shopper needs to buy a replacement. 100% satisfaction guarantee If you experience any of the following issues, you're eligible for a refund or credit: damaged/missing items, poor item replacements, late arrival or unprofessional service. She's in the middle of a shift but said: "the short answer is no, they can't come back, and the extra items most likely belong to another customer." The way this all impacts the various people involved in order fulfillment (gig workers and employees) is more complex . I go above and beyond to find the products and deliver them on time intact. If this does happen to you, you can contact customer service to get a refund and leave an honest review about the Shopper to warn others. and . If my area made it possible for me to get there without a car, I wouldn't have ordered instacart. If your groceries are delivered to the wrong address, its best to kiss them goodbye and ask for a refund from Instacart. Any credit issued shall be subject to theInstacart credit termsand may expire. Ive had customers tell me to get it anyway and then went back and said that they were items were damaged. Same-Day Delivery Powered by Instacart is available to members in most metropolitan areas. Press question mark to learn the rest of the keyboard shortcuts. #DeleteInstacart. For the past 5 years, shoppers have | by - Medium Company. . $23,495. . $8. Customize & Buy replacement Vertical Blind I get on the phone today and the woman was so incredibly nasty and told me there was nothing that could be done. I have been shopping for a few months now and I have NEVER seen so many dishonest customers. Shoppers who are trying to run a scam will charge for extra items. I will never use you again. If not, I'll just drop it, but I feel really bad about not being able to leave a rating and bigger tip. Matthew Wilson. 8 Instacart Scams To Look Out For And Avoid In 2023 - Ridester When that isnt the case, the FTC has laws in placeto protect you. Shoppers with a lower star ratingdont see the highest-paying orders. In some cases, delivery drivers will drop off your groceries at the wrong address, leaving you stuck with no food and out of money. When a customer places an order, it goes into a queue. Fraudulent damaged items : r/instacart - Reddit Instacart, great concept, but a huge rip-off. Ridester 2022 | ALL RIGHTS RESERVED. 2" x 6" x 10' each Buy now at Instacart 100% satisfaction guarantee Place your order with peace of mind. Call never materialized, even after emails to instacart. Just a report on the order. To qualify for a refund or credit under the Guarantee, the customer must: Customers are eligible for a refund or credit towards a future order up to the amount the customer paid for the item for the following order issues: Instacart may issue a partial refund or credit for that item if only a portion of an item is missing or damaged. For one, you can only accept one order at a time. They sent one, but when I tried to use it, it repeatedly said there was an error. This live chat can be accessed from the desktop website or mobile app. I got my money back and left her 5 stars. On December 14, 2022 I placed an order with instacart for my elderly mother who is handicapped and housebound. I paid for the groceries out of my own pocket and finally someone answered, they chewed me out for using my own funds. *Instacart doesnt accept passports for most orders in California, or for Costco or Walmart orders nationwide. This seems like a massive breach of confidential credit card information. Instacart memberships cost $99 a year; it also charges a per-order service fee (it's not a tip, that fee goes to the company). Jessica_lowel 2 yr. ago. $100 Instacart credit automatically upon approval, plus a free year of Instacart+ membership . Instacart: Reviews, Complaints, Customer Claims | ComplaintsBoard Kroger and Instacart Launch "Kroger Delivery Now" Nationwide - Overview Contactless delivery and your first delivery or pickup order is free! I will continue to pursue this until justice is serve! How do I report a problem with my Instacart order? - GetHuman Did you receive a delivery youre not completely satisfied with? They don't think about why we shop/deliver for Instacart. Reporting damaged products to receive refund or credit does not affect the shopper. What do people get out of reporting damages? Desired outcome: 7:00 AM PST March 3, 2023. It might be a regular occurrence. Not all item issues automatically trigger a credit. I would like all of my money back. Even though they approve a replacement, they will report the items as a poor replacement, meaning they dont approve of the chosen substitute. Grocery Delivery: Pros, Cons, and Costs of Having Someone - National If the packaging damage doesnt affect the product, I would let it go. Marilu's Turkey Gravy (1 L) Delivery or Pickup Near Me - Instacart If your order is over $35, youll get free delivery and wont receive a delivery fee when you have Instacart Express. There isnt much you can do to prevent this as a Shopper, but it can hurt you if you get lower star reviews. A record gets made so that if this is a regular occurrence, where the customer is doing something malicious rather than just trying to get faulty produce replaced, that can be handled. during the shut down there were a lot of people that came on board as shoppers. As mentioned, a damaged item report is absolutely no skin off my nose as long as you 5* me. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. On Dec. 31st I placed a rather large order at my local grocery store. We spent 100 dollars on UBER. Possible Instacart order issues include Missing or extra bag/items in your order, you order includes the incorrect item, poor replacement of items in an order, wrong quantity of items in an order, expired or damaged item in the order, order arriving early or late and finally a delivery that never arrived. If your order is a fairly large order, odds are shoppers wont want to take it on. If you selected an item issue, choose the affected item (s). Hidden markups, missed sales on Instacart leave customers feeling - CBC . Unfair ratings cost some Instacart shoppers hundreds a week - Los