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A UNETHICAL ON THEIR PART. Buy sports, concert and theater tickets on StubHub! Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. At that point, never before that, I saw that it said that the refunded amount had to be used within one year. I purchased two lana del rey tickets but when I arrived they said my tickets were not valid ? The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. Horrible return policy, will never use stubhub again!!!! News Corp is a global, diversified media and information services company focused on creating and distributing . You cant change your TOS after purchase. ADELE REFUND Las Vegas SHOULD BE BY CHOICE - StubHub Community I will never use stub hub again. Wrong seats. PDF COUNTY OF DENVER, COLORADO Denver, CO 80203 WEISER, ATTORNEY GENERAL Just bought tickets. In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. These returns could mean so much to so many people, myself included, as to a difference as food or rent. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Receive a coupon for 120 percent of your original purchase*. Stub Hub stole from me. The cookie is used to store the user consent for the cookies in the category "Other. Even though I didn't get a reprint it was still great. I contacted Stubhub and they refused to refund my money. Solved: Refund in Progress - StubHub Community StubHub Hit with Class Action After Pulling 'FanProtect' Cash Refund The ticketing platform said it will keep its impacted events policy in place, with 120-per-cent credit being the only option if an event is cancelled. >> I PURCHASED TWO TICKETS FOR $390. StubHub reponse, 20% off my NEXT purchase which will be never from these crooks. I have been trying to reach y'all about a refund. (Not to be confused with a free alcohol section which would have been great). "I finally got a supervisor on the line and he said 'No. StubHub will contact you as soon as possible. This website uses cookies to improve your experience while you navigate through the website. This will now be our default option in Canada and in the US. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. Due to the exceptional circumstances the music and sports industries are currently facing, some refunds may take a little longer than normal to process, StubHub continued. The game has been changed to Sunday 27th August and we are simply no longer in the UK. This is an essential cookie for the website live chat box to function properly. I bought tickets likfe so many others that will not be used because of the virus, but I gave you money and I would like a refund back. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. This was an unauthorized, unreasonable charge. Will I be able to get a refund . StubHub changes its refund policy during COVID-19 pandemic, how you can still get your money back May 20, 2020, 3:42 PM 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker. I was told there was no way to cancel the order -- even though it was made by accident and it had only been less than 10 minutes since the purchase was made -- and that I would have to resell the tickets back online to get my money back. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. Required fields are marked *. You will receive an email with instructions on how to receive your refund. Received two wristbands in a package that stated in red "REGISTRATION IS MANDATORY". StubHub Returns and Refund Policies The tickets are wrong ones worth $148 each!! Looking at other feedbacks from customers it's clear that I'm not the only one with this frustration and concern!!. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. They also told me that because I did not call them right then and there (and, you know, miss my concert) that I would not be getting a refund. Under normal circumstances, these processes are manageable. Just purchased ticket for depeche mode at mohegan sun arenastub hubs seating chart showed this ticket to be 7th row floor centerwell the seating map they have is totally wrong..it appears ive paid 500 for a seat in the 18th rowisnt this misleading??? They were for the correct date and time ? StubHub Return Policy + How to Get a Refund on StubHub - TechBoomers.com So now the tickets will not arrive in time for my event. Called back for refund. Can you explain to me how I can still use the credit that I was issued? On Friday, news broke that the full-refund option would no longer be available for StubHub ticketholders. Stubhub policy on refunds is ridiculous. Changes after the pandemic began instead gave customers credits equal to 120% of their purchases. Never use stubhub again. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund. I lost my tickets. I immediately initiated a chat with a StubHub rep online who told me that there was no refund policy and I would have to resell my tickets but that she would be able to waive the reselling fees. We were so upset. I purchased a ticket in February for a concert for over $800. Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. What are you going to do to help your customers? Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. How Do I Get Stubhub to Refund a Charge? - GetHuman Select the ticket group you'd like to sell. Hotels Using NFTs to Create a StubHub for Lodging Reservations This cookie is set by GDPR Cookie Consent plugin. Steve Brown #TheTwoSteves (@therealdesert) April 1, 2020. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. StubHub phone wait times are 3 hours. Nobody will know until game day. No money back, no excuse as they claim this is the seller fault who mixed the tickets.. My 500 USD are already there for 1 month. September 15, 2021 Too many other competitors out there doing it differently. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . However, within a couple of days of filing a complaint with the BBB they had paid me for the second ticket. I ordered tickets from StubHub in March I am contacting the Better Business Bureau I cannot believe that it is August and you have not refunded my money for our canceled concert this is a complete scam, Cannot get my money until the event happens, you guys were paid twice why not give me a refund my tickets are sold? They said outta luck. the Stubhub policy is to only give refunds if an event is cancelled. Im beyond pissed off i bought 2 tickets as a birthday gift for my dad and he cant even go and now i cant refund these. Problem is, I'd be wearing the "lost" one and would then be denied entry. I will be putting a hold on my credit card for the tickets and they can fight me. After another hold the rep told me the manager said the same thing. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to . How Can I Request a Refund for a StubHub Ticket? From that StubHub wallet page you can request a refund instead of keeping the credit. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). Read the full policy. I would like my money back due to a postpond concert hours before the concert. Donno what to do. Please help me. Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. They had me wait 3 hours to tell me to go scratch. They said there was nothing else that they could do. These people are entitled to their money back.". I have reported this sale as fraudulent to my cc company as the 200% mark up is outrageously criminal. What is your rescheduled or postponed event policy? Report: StubHub Caves on Fan Refund Demands After 15 Months - TicketNews I would've been able to see Chris Brown. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. How come they can't control that?!! I feel a big lawsuit brewing #stubhub pic.twitter.com/fa3gFUDx2d, Jared Rangel (@Jaredrangel) March 29, 2020, Back on the 12th of March, @StubHub had said they would give the option to refund money for events canceled. i am not interested in a credit that expires so therefore am requesting my full refund. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. BEN: THE ATTORNEY GENERALS OFFICE SAYS IT RECEIVED ABOUT 100 COMPLAINTS FROM MASS RESIDENTS REGARDING STUBHUBS POLICY CHANGE. StubHub Faces Lawsuit for Changing Refund Policy in Wake of COVID-19 You can send a private message to us here @TeamStubHub. Now StubHub is giving people a coupon worth 20% more than the value of the ticket. How to Get a Refund for All Your Tickets - Vulture As your event is postponed you are in limbo. Make the best possible case for yourself. I was told at the door stub hub does this frequently. "If you have tickets to a show that is postponed, you will be able to select your refund . McMillan says the game was canceled when the NHL suspended its season on March 12, 2020 due to the coronavirus outbreak. Of course! We also use third-party cookies that help us analyze and understand how you use this website. A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. I called immediately but received the same reply, "No refunds!" I would not take a.) Fans outside of North America are defaulted to a refund. Site says venue will honor original ticket but when i click on view tickets nothing there! The FanProtect Guarantee is StubHub return policy. Stubhub sold tickets per an incorrect an misleading seating venue where tickets are categorized to appear closer to the stage, such that they could charge the higher price. How is this right? I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. Customers who purchased tickets before a March 25, 2020 StubHub policy change, and had their events canceled, can receive full refunds of the amounts they paid for their tickets or keep their . I believe this is UNFAIR PRACTICE on StubHubs end and that customers should been given a reasonable amount of time to cancel an order especially if it's for a large amount of money. For sure I can warn any one who is going to use this service. Stub hub is a 3rd party seller. Stubhub Return Policy and Refund Guide I order tickets for the packers Vikings and was sent tickets for the packers bears 2 days from the order date. Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. In 14 states, including California, Florida, New Jersey and New York, local laws forced StubHub and other resellers to provide cash refunds. The company blamed the difficulty of recouping from sellers during the pandemic. It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_7',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. But opting out of some of these cookies may have an effect on your browsing experience. LAST time I purchase tickets through StubHub. Use of this website signifies your agreement to our. Stubhub stole $770 from. All rights reserved. Fans with paid individual game tickets purchased prior to May 25, 2021 via mets.com or 718-507-TIXX for any impacted games originally scheduled from June 11 through the end of June will: Retain their original ticketed location if seats are within a designated Vaccinated Section and ticket holders can provide proof of vaccination upon entry into . I haven't seen anything yet like an e-mail or credit so I will see if I can find other info. The event has been passed, and no new date has been posted. IndustryLegalTop Story Bought 2 tickets for Hamilton in Chicagogot there and the view was 75% obstructed in one seat, and 35% in the other..StubHub did not mark EITHER as obstructed. And they're excuse was "the venue photo wasn't yet available but the category is correct so my tickets are not eligible for refund or re-issuing." Its my first and last time using this site. I purchased tickets for a James Taylor conert and paid for them months in advance. i have tried to call several times but have been on hold >3 hours on 2 occasions. Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. Now they are saying they will give us a coupon for events canceled. I also don't think it's right that we have to wait until this artists decides when she will reschedule if she even does reschedule and I have to accommodate that new schedule. StubHub is a ticket resale and exchange service. I purchased tickets to the Olympic gymnastics trials in January 2020. I didn't receive my ticket and they won't give a refund only a worthless coupon. I did receive an email through stub hub that said my tickets were transferred to the buyer only for COVID to hit and it became a mobile transfer. OK, I think this show has been rescheduled to September 7, 2022. WARNING: DON'T BUY PARKING PASSES THROUGH STUBHUB. A StubHub employee again assisted via phone with the ticket transfer to the second customer-this transaction included the original 1 ticket sold then transferred back to me. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. The festival would issue them a new wristband and cancel the "lost" one. Second package was never able to contact anyone to reroute as address was incorrect. And if you work in corporate you know that everyone has a boss except the CEO. My mother accidentally bought seats for a concert at an out of state venue, which is a common mistake. In March 2020, as the scope of the COVID-19 pandemic became apparent, StubHub Inc. changed its policy to offer credits instead of refunds for canceled events, and applied the new policy . I asked them to email me a screenshot proving that they had reviewed and saw this and asked to speak to a manager. Most of us didn't leave yet! Might i add, i also paid an extra fee to have the tickets sent to my email immediately and I even printed them out. This all happened within an hour after the person bought them. be around to get first dibs at floor seats, on 09/20/2012 I went Subscribe for full access to The Hollywood Reporter. So basically they wouldn't honor the $180's worth of tickets, cancelled the order and then charged me $180 because I guess they sold the people tickets for twice as much. A lot of tickets sold on stubhub are individual people. They still charged me fully for a canceled ticket transaction. In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. Who should shoulder those cancellation costs? Someone should file a class action, alot correctly said about the 120% return credit, but my problem is although they said it was credited to my account I cannot find it? When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. The concert was June 11 but was supposedly postponed but again like I said no new date has been posted! I received a email on August 12th stating that the game has been canceled, and I was sent a 120% coupon that can be used for future events through your site. Horrible company. i have attached the information from the venue. We lost the concert for that. Last Updated on September 16, 2021 by Dave Clark. I was able to receive a refund but we all know that does not help. StubHub changes its refund policy during COVID-19 pandemic - WKBW Is there any way to find out if its still being processed at all? How to contact the seller. Instead, customers will receive 120 percent of the price they paid for their tickets in the form of a voucher. I called ticket master and all the floor seats were sold out!! These cookies track visitors across websites and collect information to provide customized ads. They take your money for tickets they don't even have yet and promise to deliver the day before the show - in my case 6 months away! i have tried to call several times but have been on hold >3 hours on 2 occasions. It's best to purchase through PayPal because then, you are able to file a dispute and PayPal with their buyers guarantee will have your back and issue a refund!!! StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. COVID refunds: Wisconsin, StubHub settlement reached - WITI Never got my refund from grizzmas July 31st 2021. So they say delivery will be by July 22,2021 so July 21,2021 come I get a e-mail that the tickets were delivered but they were delivered back to the STUBHUB STATION IN CALIFORNIA AND I LIVE IN FLORIDA anyway I call three hours wait on the phone now my son can't make it to the three days concert and they refused to give me a refund and I am stuck with a $805.00 something do you think that's fair. I notified a chat type person immediately to tell her I made a mistake. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee." The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. Terrible Service! I will never use Stub Hub again. If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. I never got any emails about refunds or the fact they canceled the show. The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site. This evening I was on Stubhub looking for Lakers tickets for January 2016. I stated that it was not disclosed until after purchase and we went back and forth for a long time. The way it looks everyone else from grizzmas got their refunds except people from stubhub my order was #559869427 a lot of times it seems the website just steals people's money if the show is canceled. asks for a code, which i put in, says incorrect code(which came from them). StubHub Might Owe You a Refund For Canceled Events in 2020 - Lifehacker I will never use stubhub again. Did StubHub's changed ticket refund policy violate Mass. law? At NO stage did they advertise this game as a TBA or TBC date and time. As pointed out by @don_shano, this is. I won't let them take advantage of fans like me by ; and they have friendly voices. I will never use this site again and highly advocate not using it to anyone due to this. Assuming you see the cancellation right away that doesn't give you much time, if any to repost the tickets and try to sell them again. Thanks. I'm going to contact my credit card to see what my options are. Major League baseball canceled the game and StubHub changed its policy. Completely unacceptable to sell tickets and then not provide them at the last minute, then keep the customer's money for up to 10 days and ruining plans. I don't have much faith that she will have a valid ticket to attend or that I will be receiving a refund. Buy sports, concert and theater tickets on StubHub! StubHub refund ruling highlights Calif. precedent companies despise Thank you f***ers! So, Stubhub claims to be selling tickets identical to those from the event, but that's a lie. I purchased two tickets listed on site. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Did you think about anybody besides yourself? this company sucks. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. "You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. They just don't care! FRACK! But by the end of March, refunds were suddenly gone. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. This cookie is set by GDPR Cookie Consent plugin. That's literally the only way you can get your money back from these thieves. Waited past the confirmation date and still heard nothing from the seller.sure stubhub did what they could to contact the prick with finally responds and they charge my account. StubHub won't give refunds for canceled events, just 120% site credit https://csattorneys.com/2021/01/26/how-to-get-a-refund-from-stubhub-because-getting-a-future-credit-, Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Thanks for stealing my money and for the lack of respect for customer experiences. StubHub Return Policy [Quick Information]. The deal requires StubHub to: The consent agreement includes an injunction that requires StubHub to: The parking pass was sent to me with in 5 mins. if you have any questions please feel free to contact me. I don't know how your company seems to think that 120% is of equal value or better. I cant wait until the lawyers sue you into oblivion in a class action lawsuit for your unethical and dishonest behavior. If Adele ends up cancelling you will get a refund. I explained that I will NEVER purchase tickets from stubhub again and I will make sure my and friends do NOT purchase from stubhub again. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. You will enter your community username and new password and done! Action 9 helps customer get StubHub refund despite policy change Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. Apprently the man who sold us the tickets returned them after his money cleared to his pay pal account and after he had sent people in line with "barcode issues" that had ordered from stubhub that could not get into the concert and the manager had the he would "escalate" the issue. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. StubHub's Changing Refund Policy Under Fire - NBC Boston StubHub just took my name the last 4 digits of the card number, my email and the transaction date and said someone will email me about a refund no case number or and instructions about the process or time frame. THE ATTORNEY GENERAL SAYS ANYONE AFFE. I wish I found this website earlier. Terrible service as solution they've suggested me to sell them again, so fraud other people! Any good news for refund for us regrading clear actionable step to get Coachella refund?